COVID-19 Resources

Organizations that already focused on access to the internet and devices (public use and in the home) plus digital literacy training, now find themselves working around the clock.  Organizations that did not provide this digital inclusion programming now find themselves figuring out how to do so, again around the clock. Most of this work is local and none of them have enough resources.

NDIA is:

  1. Facilitating virtual spaces for information sharing
  2. Relaying on the ground experiences and federal resource needs to the media
  3. Advocating for local, state and federal resources

Community Calls

To help our community stay informed during this chaotic time – NDIA is hosting Community Zoom calls the 1st and 3rd Friday of every month at 1 PM ET. During these calls, we will share national resources and on-the-ground strategies for providing digital inclusion services during this health crisis.

REGISTER HERE if you would like to join.

The onset of a global health pandemic has put a spotlight on digital inclusion. NDIA is documenting State Government Responses and Local Government Responses to encourage other governments to address access to the internet (particularly at home), personal computers and tablets, and tech assistance. These initiatives are in addition to the FCC’s Keeping American’s Connected Pledge.

Free & Low Cost Internet

The COVID-19 health crisis has shed light on the need for home internet service, and the large number of American households in all kinds of communities who don’t have it. Some Internet Service Providers have responded with new or improved discount broadband plans, that will only be available for a short time; others continue to offer plans that were created prior to the crisis. NDIA updates the list of Free & Low-Cost Internet Plans regularly.

This ten-episode series showcases interviews with digital inclusion stakeholders and practitioners from across the country highlighting their community-based efforts to address the digital divide. In the first four episodes, the digital inclusion practitioners talk about how they have pivoted and adapted their organizations and digital inclusion work amidst the COVID-19 pandemic.

Angela Addresses the Digital Equity Landscape on iHeartMedia

In the News

Part One:

Part Two:

Latest News

NDIA Digital Navigator Model Page is Live!

The Digital Navigator Model Page explains the core elements of the model, hosts sample graphics, worksheets, instructions and assessments, and recognizes everyone in the Digital Navigators Working Group. Repeated thanks to our Digital Navigators Working Group. Their...

Angela Addresses the Digital Equity Landscape on iHeartMedia

This interview by Anna de Haro at iHeartMedia addresses the complexities and urgency around reaching digital inclusion and highlights some resources available. In the US internet is very much a commodity, not a utility, and is very lightly regulated. In part, this is...

Digital Navigator Baseline Job Description

Through an NDIA Working Group of digital inclusion practitioners revising their work to be socially distant and/or remote, NDIA has created a baseline job description for a Digital Navigator. In the great tradition of “surfing the internet as we build the internet”,...

Healthcares Rapid Shift to Telehealth

The American Medical Association recently published a blog by NDIA Senior Fellow Amy Sheon called, The Digital Divide- Telehealth's Achillie's Heal. She shares with NDIA why she wrote it and what she hopes it accomplishes: As you know, healthcare rapidly shifted from...