Digital Navigators: Supporting Patrons by Meeting Them Where They Are

Digital navigators are positioned to provide support to community members related to digital access, including home connectivity, tech support, skill building and device access. Hear about the framework piloted by the libraries designed to prepare digital navigators to assess needs and support relevant to the specific experience level and situation of patrons. Speakers will discuss lessons learned, partnering with community-based organizations to break down barriers to access, and creating a sustainable project in your organization.