• Full Time
  • CA

Website Community Tech Network

Looking for a someone who can serve as a contact to core partners in Contra Costa County and communicate partner needs and updates with CTN staff. Must be located in Contra Costa.

About Us

Community Tech Network is a 501(c)3 nonprofit with offices in the San Francisco Bay Area and in Austin, TX. Our mission is to unite organizations and volunteers to transform lives through digital equity.

We believe that access to the Internet is a human right, and that those without the skills to use a computer are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are unable to access these resources. Many fine organizations are working to spread Internet connectivity to the underserved, but access to technology is only a partial solution. Connectivity needs to be coupled with digital skills training that is relevant and delivered in a way that won’t intimidate the adult learner.

About You

You have prior experience delivering services and working in diverse communities in a highly collaborative, cross-functional team.

You are energetic and enthusiastic about providing quality services in underserved, economically and socially marginalized communities. You are enthusiastic about working with people from different backgrounds and have demonstrated your cultural awareness and trauma-healing strategies with your colleagues. Your work style is a healthy blend of initiative and collaboration, self-direction, and teamwork. Your previous colleagues describe you as a hard-working team player who is reliable, open to learning new things, works well on their own initiative, communicates clearly, and enjoys working in a fast-paced work environment.

This position is based in Contra Costa County and will be part of a distributed team of colleagues and managers throughout California and Texas.

You are a lifelong learner committed to personal and professional development. From this position, you can grow into other roles at CTN.


Service Delivery Administration and Operations (60%)

● Serve as a contact to core partners in Contra Costa County and communicate partner needs and updates with CTN staff

● Organize and attend virtual and in-person meetings with Contra Costa County partners and CTN staff as needed

● Support partners to schedule training classes and workshops at their site(s)

● Provide feedback on efficiencies and effectiveness of processes and procedures

● Ensure compliance with project requirements

● Perform trainer duties if and when needed (see below)

Evaluation and Reporting (20%)

● Review instructor reports for referred learners and follow up as needed

● Develop, track and evaluate program impact

● Collect and report additional data as needed by funders

● Prepare and submit program development, impact and delivery reports

● Review processes to streamline data collection and reporting

Partner relationship management (10%)

● Attend community events to communicate program information

● Help partners prepare promotional and outreach materials for programs

● Work with partners to survey community members to understand needs, interest and availability to participate in the program

● Keep partner contact information up-to-date

● Communicate partner community issues, updates, and program goals with CTN staff

Deliver Digital Literacy Instruction (as needed) (10%)

● Provide digital literacy training to adults in-person in Contra Costa County, as needed

● Follow an established digital literacy curriculum for various devices

● Adjust curriculum to address identified needs within a group of learners with cultural responsiveness

● Identify program delivery updates and adjustments for future learners


• Excellent English written and oral communication skills

• Ability to work independently while communicating regularly with a remote supervisor

• Computer and internet proficiency and a willingness to learn new technology tools

• Proficiency with office productivity programs like Word, Excel, Google Docs and Sheets, web browsers, Google Mail and Calendar

• Reliable transportation for work in multiple locations in Contra Costa County.

• Eligibility to work legally in the United States

• Fluency in one of the following second languages,  Japanese, Thai, Cambodian/ Khmer, Russian, or Laotian.


• Bachelor’s Degree


• Strong interest in CTN’s mission

• Excellent organizational skills and attention to detail

• Exceptional communication skills, including cultural sensitivity and high-stakes conversation strategies

• Ability to manage multiple priorities and be calm under pressure

• Ability to solve problems independently

• Willingness to be flexible


• Temporary, Full-time, 32hrs/week until September 2024, with opportunity to extend for future projects

• Salary: $30.29/hr

• 90% of health, dental, and vision insurance paid and 50% coverage for dependents

• 10 paid holidays

• Paid winter break between Christmas Eve and New Year’s Day

• 10 days of vacation in year one and 15 days of vacation in year two, with further incremental increases based on length of service

• 16 hours of floating holiday hours

• Up to 15 days of paid sick leave

• A 401k retirement plan is available

• Flexible work schedule,

• Paid professional development
$30.29 – $30.29 per hour

To apply for this job please visit jobs.gusto.com.