Digital Inclusion Definitions

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NDIA’s definitions of digital equity and digital inclusion have been used widely to advocate and legislate work and with all the changes in digital inclusion work this year, we’re proud to introduce two new definitions for major staples of our work: Digital Redlining and Digital Navigator.


Digital Redlining:

Digital redlining is discrimination by internet service providers in the deployment, maintenance, or upgrade of infrastructure or delivery of services. The denial of services has disparate impacts on people in certain areas of cities or regions, most frequently on the basis of income, race, and ethnicity.


Digital Navigators:

Digital navigators are trusted guides who assist community members in internet adoption and the use of computing devices. Digital navigation services include ongoing assistance with affordable internet access, device acquisition, technical skills, and application support.