NDIA supports digital inclusion practitioners across the country.

If you’re doing digital inclusion work, or just want to learn more, this is the best place to start. If you’re a US-based nonprofit or government agency, join as an Affiliate organization, join the listserv – an active, free community of helpful digital inclusion practitioners, and sign up for NDIA’s monthly newsletter. As an affiliate, you will also be invited to join NDIA on the third Friday of every month at 1 p.m. ET for Community Calls where we will share national resources and on-the-ground strategies for providing digital inclusion services.

NDIA's Digital Navigator Logo

Digital navigators are individuals who address the whole digital inclusion process — home connectivity, devices, and digital skills — through repeated interactions if that’s what a community member needs. The digital navigator model draws from both volunteers and cross-trained social services staff who offer remote and in-person guidance.


Digital Inclusion practitioners have been working to end the digital divide for decades, creating their own community, definitions, resources, and gaining knowledge of what works and doesn’t. Digital Inclusion is a multifaceted issue that takes time to understand. To assist in this process, NDIA is hosting a Digital Inclusion 101 webinars and providing resources for you.


Asset mapping is an approach to planning and community development centered on identifying and building on a community’s existing resources. NDIA offers free, customizable tools, including a Digital Inclusion Asset Inventory Template and Digital Inclusion Asset Survey Template.







NDIA updates the list of Free & Low-Cost Internet Plans regularly, including plans with high speeds and low or no cost for those eligible for the Affordable Connectivity Program (ACP).


Discount Internet Guidebook


This guidebook, developed by National Digital Inclusion Alliance with Public Knowledge and support from Mobile Beacon and Mobile Citizen, has two purposes: a practical guide for digital inclusion practitioners in need of affordable home broadband service, and describes affordable broadband plans for disadvantaged American households offered by commercial internet providers.



Digital Inclusion Coalition Guidebook


This guidebook, refreshed with new content in 2022 by National Digital Inclusion Alliance, reflects on lessons learned from 23 community-based digital inclusion coalitions in an effort to aid local communities navigating the development and implementation process of forming a digital inclusion coalition.



Digital Inclusion Start-Up Manual


This guidebook, developed by National Digital Inclusion Alliance with sponsorship from Chicago Connected, provides detailed guidance on the creation of a community digital inclusion program for individuals looking to increase access and use of technology in disadvantaged communities through digital literacy training, affordable home broadband, affordable devices, and tech support. This guidebook was updated in September 2020 to reflect best practices around Digital Inclusion programming in the age of COVID-19.