NDIA Team

Staff members sit on steps and chat with each other
Paolo Balboa (he/him)

Paolo Balboa (he/him)

Senior Programs and Data Manager

Paolo joined NDIA in summer 2020. He began his career in public library education and outreach in 2013, first in Cleveland and most recently at the New York Public Library. He has worked with the Mozilla Foundation and a cohort of practitioners and advocates to develop a Web Literacy toolkit, and he has served as a panelist at the American Library Association Annual Conference to discuss digital literacy. He received his master’s in library and information science with an emphasis on data visualization and user experience from the Pratt Institute. He is an advocate for access equity in a variety of spheres, including transportation, housing, and of course, broadband. He lives in Brooklyn with his houseplants.

Email Paolo at [email protected]

Gina D. Cooper Benjamin (she/her)

Gina D. Cooper Benjamin (she/her)

Deputy Director

Gina joined NDIA in 2021. She uses technology and data for social good. She has spent almost 20 years working in under-resourced communities and with under-served populations to close education and housing gaps. Gina serves on two boards working towards equity, inclusion, and belonging outcomes. She’s passionate about introducing Black and Brown youth to technology and coding programs. She created a “Hacking IT” where she teaches teenage girls to get loud, get political, and get tech-ing. Before completing her master of public policy from Tufts University’s Urban and Environmental Policy and Planning Program as a Neighborhood Fellow, Gina graduated from Wellesley College as a Davis Scholar and then earned a certificate in nonprofit management and leadership from the Institute for Nonprofit Practice.

Email Gina at [email protected]

Amy Huffman (she/her)

Amy Huffman (she/her)

Policy Director

Amy joined NDIA in 2021. She is a public servant, systems thinker, innovative policy expert and a storyteller with a passion for closing the digital divide and ensuring all Americans can thrive in the 21st century’s digital world. Amy has studied and worked in the digital inclusion field for 10 years. Prior to joining NDIA, Amy served as the State of North Carolina’s first digital inclusion and policy manager for the Broadband Infrastructure Office, a division of the Department of Information Technology. Amy’s interest in technology spans beyond broadband. For several years, she was a freelance writer and consultant, contributing to tech-focused publications where she covered North Carolina’s startup ecosystem. Amy holds a master’s degree in public administration and bachelor’s degree in political science from UNC-Chapel Hill.

Email Amy at [email protected]

Munirih Santiago Jester (she/her)

Munirih Santiago Jester (she/her)

Programs Manager

Munirih joined the NDIA team in summer 2021. has extensive experience in the field of digital inclusion. For the past 6 years, she has played a leadership role in planning, implementing, expanding, and evaluating digital inclusion efforts in relation to training, devices, connectivity, as well as coalition work. Munirih has worked with local and federal government agencies, nonprofits, and housing authorities to help coordinate and expand digital inclusion awareness, program, policy, planning, and research. Munirih has served in various roles such as NTEN fellow, Federal Reserve Bank research intern, ConnectHome coordinator, housing policy and data coordinator, and coalition chair. Munirih has an educational background in public policy, nonprofit management, and urban and regional planning and was awarded the national Digital Equity Champion award in 2019.

Email Munirih at [email protected]

Caitlin Kvammen (she/her)

Caitlin Kvammen (she/her)

Associate Director of Operations

Caitlin joined the NDIA team in 2018. She started her work fighting social and environmental injustices in 2010 when she joined AmeriCorps NCCC. During this year, she completed humanity relief projects across the South, including fighting wildland fires. Since graduating from the program, Caitlin continued to work with nonprofits focusing on social issues while completing her degree in psychology and behavioral neuroscience at The Ohio State University. Caitlin strives to utilize her management and nonprofit experience to continue her service by working to ensure all people have access to the jobs and knowledge provided by internet services.

Email Caitlin at [email protected]

Amanda Madden (she/her)

Amanda Madden (she/her)

Operations Coordinator

Amanda joined the NDIA team in March 2022. She has a passion for using her skills and experiences to offer the highest level of operational support possible. Her professional background includes both administrative and operational support roles, and she has an educational background in psychology. Before NDIA, Amanda worked in for an energy efficiency nonprofit, where she focused on coordination of residential programs, working closely with individuals experiencing poverty to offer life-changing updates to their homes. In the past, Amanda also volunteered as a peer advocate for survivors of sexual assault. Working in the nonprofit sector has been a natural step for her to pursue a passionate, community-minded career. Outside of work, Amanda is tending to her large vegetable garden, corralling her herd of pets, and voraciously taking on new crafting projects.

Email Amanda at [email protected]

Miles Miller (he/him)

Miles Miller (he/him)

Program Associate

Miles joined NDIA in 2019. He hails from the city of Cape Town, South Africa, and attended the University of Pretoria for his undergraduate and honor’s degrees. Upon graduation, Miles was accepted into the master’s program of public policy and urban planning at the University of Delaware, with a thesis-project focus on the bifurcation of low-income neighborhoods by interstate highway construction. Miles has worked for the US State Department as an associate grant coordinator under the banner of the US-Middle Eastern Partnership Initiative, the Delaware Center for Community Research and Service, and, most recently, the Arizona Department of Economic Security as a policy analyst.

Email Miles at [email protected]

Josh Mimura (he/him)

Josh Mimura (he/him)

Policy and Operations Fellow

Josh joined the NDIA team in summer 2021. He’s from Fresno, California, and is passionate about ensuring an equitable and efficient transition into the digital future. Prior to working with NDIA, Josh worked at the Global Lab for Research in Action, where he helped generate research on health and economic development issues around the world. He also worked as a digital media strategist for Own Your History, an educational nonprofit that promotes more inclusive history curriculums in American schools. In spring 2021, Josh graduated from UCLA with a bachelor’s in public affairs and a minor in digital humanities. Outside of work, he enjoys sports, freshwater fishing, and video games.

Email Josh at [email protected]

Pamela Rosales (she/her)

Pamela Rosales (she/her)

Training & Community Engagement Manager

Pamela joined the NDIA team in January 2022. For the previous five years, she worked for nonprofits focusing on ending gender-based violence. She managed multilingual advocacy programs, 24-hour crisis hotlines, and provided community prevention trainings on domestic and sexual violence while serving the Asian American and Pacific Islander community. Through trainings, she educated advocates on AAPI history and activism. In her work with KAN-WIN’s “Comfort Women” Advocacy, she led the Global Action Day march in downtown Chicago to the Consulate-General of Japan in August 2021. Pamela graduated from Northern Illinois University with a bachelor’s in political science and a minor in sociology. When she’s not working, she’s either journaling, playing with her cat Ube, or exploring the windy city with her husband. 

Email Pamela at [email protected]

Aaron Schill (he/him)

Aaron Schill (he/him)

Director of Strategic Initiatives

Aaron joined the NDIA team in January 2022. He is experienced at working with local leaders and elected officials to build consensus and develop place-based solutions to the most pressing community challenges. Throughout his career, Aaron has advocated for data and information access to empower communities to affect positive change. Prior to joining NDIA, Aaron was the director of data and mapping at the Mid-Ohio Regional Planning Commission, where he headed the agency’s work in data analytics, visualization, and GIS. He also established the organization’s strategy and programming for broadband and digital inclusion and co-led the creation of the Franklin County Digital Equity Coalition. Aaron’s career experience includes working as an urban planner and research director primarily in public and nonprofit organizations. He is a two-time graduate of The Ohio State University, with a master’s degree in city and regional planning and a bachelor’s degree in sociology.

Email Aaron at [email protected]

Yvette Scorse (she/her)

Yvette Scorse (she/her)

Communications Director

Yvette joined the NDIA team in summer 2021. She became passionate about digital equity during her six years as the communications director of Byte Back, where she led the Washington, DC-based organization’s branding, thought leadership, and media strategy. Previously, she worked with an LGBTQ youth capacity-building organization and taught English in Madrid for five years while doing freelance journalism. Yvette earned her bachelor’s in journalism and Spanish, summa cum laude, from the University of Arkansas. An active advocate for digital and IRL equity, Yvette also volunteers as co-chair of the Rainbow Youth Alliance advisory council in Maryland. In 2020, Yvette was named a DC RealLIST Connector by Technical.ly DC, and she was awarded a 2021 Queer Women of Washington Award by the Washington Blade and the Mayor’s Office on Woman’s Policy and Initiatives.

Email Yvette at [email protected]

Angela Siefer (she/her)

Angela Siefer (she/her)

Executive Director

Angela founded NDIA in 2015 and has been working in the field we now call digital inclusion since 1997. She has helped physically set up computer labs in underserved areas, managed broadband conferences, conducted research, managed digital inclusion programs, assisted with the Department of Commerce’s Broadband Adoption Toolkit, testified before Congress, and more. Angela serves on the Board of Directors of the Schools, Health, & Libraries Broadband Coalition. Government Technology Magazine named Angela one of their Top 25 Doers, Dreams, and Drivers of 2019, and she received the Parker Award from the United Church of Christ in 2021.

Email Angela at [email protected]

Lo Smith (they/them)

Lo Smith (they/them)

Senior Programs Manager

Lo joined the NDIA team in January 2022. Their work in libraries in the greater Baltimore area led them to the field of digital equity, as they experienced the impacts of the digital divide in their own community. Prior to joining NDIA, they served as the coordinator of digital equity at the Enoch Pratt Free Library, where they also served as a technology exchange fellow in 2018. During their time with the Pratt library, Lo piloted a variety of outreach and community-based digital inclusion programming, as well as examining the ways unexpected barriers impacted digital access and literacy. Lo graduated from Simmons University with a master’s of library science in 2019. Offline, they can be found strengthening their fearlessness, teamwork, and communication skills in the partner acrobatics and circus community. 

Email Lo at [email protected]

Tsion Tesfaye (she/her)

Tsion Tesfaye (she/her)

Research & Policy Manager

Tsion joined the NDIA team in February 2022. She’s from Richmond, Virginia, and is enthusiastic about advocating for policies that ensure everyone can benefit from advancements in technology. Prior to joining NDIA, Tsion completed a fellowship with Public Knowledge, where she led research on diversity in technology policy and supported broadband advocacy efforts. She also worked in the Rural Health Care Division of the Universal Service Administrative Company (USAC), where she learned about the broadband needs of healthcare systems in rural areas and supported outreach efforts to rural healthcare providers. Tsion earned her master’s in public policy and management and a bachelor’s degree in political science. In her downtime, she enjoys hiking and fun attempts at baking.

Email Tsion at [email protected]

Abi Waldrupe (she/her)

Abi Waldrupe (she/her)

Digital Navigator Manager

Abi Waldrupe joined NDIA in January 2022. She began work in digital inclusion at the start of her career in academic libraries, where she saw a correlation between digital inequities and academic success in first-year college students. At the State Library of North Carolina, in partnership with the NC Broadband Infrastructure Office, she shifted to digital inclusion work with public libraries and their community partners as she led the development of local and statewide digital inclusion programs. She earned her master’s in library science from Indiana University. Abi has been part of the NDIA community for years and is excited to continue working with NDIA affiliates and partners. 

Email Abi at [email protected]

Vicky Yuki (she/her)

Vicky Yuki (she/her)

Senior Programs Manager

Vicky joined the NDIA team in fall 2021. With 21 years of experience working in nonprofit and government sectors, her passion is to improve human experiences and equity through collaborative, thoughtful process. After receiving her master’s degree from University of Washington Evans School of Public Affairs, Vicky dove into the local public sector scene at the City of Seattle and Seattle Housing Authority. At the City of Seattle, she joined the Community Technology Team working on digital equity projects. Some of her proudest accomplishments have been starting the Special Technology Access & Resource (STAR Center) Center, working on the Tech Access & Adoption studies and managing the Technology Matching Fund. Vicky lives in Bellevue, Washington, across the “pond” from Seattle with her family. For free time, Vicky enjoys baking, casual gatherings and catching whatever sunlight makes it to her backyard.

 

Email Vicky at [email protected]

Kristi Zappie-Ferradino (she/her)

Kristi Zappie-Ferradino (she/her)

Director of Programs and Initiatives

A passionate mission-driven leader, Kristi has focused her career in the nonprofit sector building and leveraging resources to advance positive social change in the areas of literacy, youth mentoring, civic engagement, and most recently, digital inclusion. She has extensive expertise leading the development of programs and resources designed to improve program efficiency and strengthen local impact. Most recently, she has consulted with nonprofits around strategic planning, technology project management, and digital inclusion. She served as program director at the Urban Libraries Council and led the launch of a system to help libraries and local governments work together to achieve community goals and narrow the digital divide.

Email Kristi at [email protected]

NDIA Board of Directors

Laura Breeden, Digital Inclusion Advocate, NDIA Board Chair
Amina Fazlullah, Digital Equity Counsel, Common Sense, NDIA Board Vice-Chair
Luke Swarthout, Director of Policy, New York Public Library, NDIA Board Secretary
Elizabeth Lindsey, CEO, Urban Alliance, NDIA Board Treasurer

Carrie Coogan, Director of Public Affairs, Kansas City Public Library
John Windhausen, Executive Director, SHLB Coalition
Kami Griffiths, Executive Director, Community Technology Network
Susan Corbett, Director, National Digital Equity Center
Wanda Davis, Executive Director, Ashbury Senior Computer Community Center 
Rebecca Kauma, Economic & Digital Inclusion Officer, City of Long Beach
Leon Wilson, Chief of Digital Innovation & Chief Information Officer, Cleveland Foundation

 

Elizabeth Lindsey, Wanda Davis, Laura Breeden, Leon Wilson, Angela Siefer, and Kami Griffiths at Net Inclusion 2022.