NDIA Team

Paolo Balboa (he/him)

Paolo Balboa (he/him)

Programs and Data Manager

Paolo began his career in public library education and outreach in 2013, first in Cleveland and most recently at the New York Public Library. He has worked with the Mozilla Foundation and a cohort of practitioners and advocates to develop a Web Literacy toolkit, and he has served as a panelist at the American Library Association Annual Conference to discuss digital literacy. He received his Masters in Library and Information Science with an emphasis on Data Visualization and User Experience from the Pratt Institute. He is an advocate for access equity in a variety of spheres, including transportation, housing, and of course, broadband. He lives in Brooklyn with his houseplants.

Email Paolo at [email protected]

Bill Callahan (he/him)

Bill Callahan (he/him)

Research and Policy Advisor

Bill has been active in local and national efforts to promote digital empowerment for low income people and communities since 1996, when he organized Cleveland’s first neighborhood technology center and home computer ownership program. More recently Bill directed one of the largest sustainable broadband adoption initiatives funded by the U.S. Commerce Department’s Broadband Technology Opportunities Program. He now directs Connect Your Community, a Cleveland-based nonprofit working on strategies to overcome the digital exclusion of lower-income citizens and communities.

Email Bill at [email protected]

Gina D. Cooper Benjamin (she/her)

Gina D. Cooper Benjamin (she/her)

Deputy Director

Gina uses technology and data for social good. She has spent almost twenty years working in under-resourced communities and with under-served populations to close education and housing gaps. Gina serves on two boards working towards equity, inclusion, and belonging outcomes. She’s passionate about introducing Black & Brown youth to technology and coding programs. She created a “Hacking IT” where she teaches teenage girls to get loud, get political, and get tech-ing. Before completing her Master of Public Policy from Tufts University’s Urban and Environmental Policy and Planning Program as a Neighborhood Fellow, Gina graduated from Wellesley College as a Davis Scholar and then earned a certificate in Nonprofit Management and Leadership from the Institute for Nonprofit Practice.

Email Gina at [email protected]

Amy Huffman (she/her)

Amy Huffman (she/her)

Policy Director

Amy is a public servant, systems thinker, innovative policy expert and a storyteller with a passion for closing the digital divide and ensuring all Americans can thrive in the 21st century’s digital world. Amy has studied and worked in the digital inclusion field for ten years. Prior to joining NDIA, Amy served as the State of North Carolina’s first digital inclusion and policy manager for the Broadband Infrastructure Office, a Division of the Department of Information Technology. Amy’s interest in technology spans beyond broadband, for several years she was a freelance writer and consultant, contributing to tech-focused publications where she covered North Carolina’s startup ecosystem and the startups, people, and organizations that contribute to it. Amy holds a master’s degree in public administration and bachelor’s degree in political science from UNC-Chapel Hill.

Email Amy at [email protected]

Munirih Jester (she/her)

Munirih Jester (she/her)

Programs Manager

Munirih Santiago Jester has extensive experience in the field of digital inclusion. For the past 6 years, she has played a leadership role in planning, implementing, expanding and evaluating digital inclusion efforts in relation to training, devices, connectivity, as well as coalition work. Munirih has worked with local and federal government agencies, nonprofits, and housing authorities to help coordinate and expand digital inclusion awareness, program, policy, planning, and research. Munirih has served in various roles such as NTen Fellow, Federal Reserve Bank research intern, Connecthome Coordinator, Housing Policy and Data Coordinator, as well as Coalition Chair. Munirih has an educational background in Public Policy, Nonprofit Management, and Urban and Regional Planning and was awarded the national Digital Equity Champion in 2019.

Email Munirih at [email protected]

Miles Miller (he/him)

Miles Miller (he/him)

Program Associate

Miles hails from the city of Cape Town, South Africa, and attended the University of Pretoria for his undergraduate and Honor’s degrees. Upon graduation, Miles was accepted into the Master’s program of Public Policy and Urban Planning at the University of Delaware, with a thesis-project focus on the bifurcation of low-income neighborhoods by Interstate highway construction. Miles has worked for the US State Department as an associate Grant Coordinator under the banner of the US-Middle Eastern Partnership Initiative, the Delaware Center for Community Research and Service, and, most recently, the Arizona Department of Economic Security as a policy analyst.

Email Miles at [email protected]

Josh Mimura (he/him)

Josh Mimura (he/him)

NDIA Fellow

From Fresno, California, Josh Mimura is passionate about ensuring an equitable and efficient transition into the digital future. Prior to working with NDIA, Josh worked at the Global Lab for Research in Action, where he helped generate research on health and economic development issues around the world. He also worked as a digital media strategist for Own Your History, an educational non-profit that promotes more inclusive history curriculums in American schools. In the spring of 2021, Josh graduated from UCLA with a B.A. in Public Affairs and a minor in Digital Humanities. Outside of work, he enjoys sports, freshwater fishing, and video games.

Email Josh at [email protected]

Sabrina Roach (she/her)

Sabrina Roach (she/her)

Strategic Engagement Manager

Sabrina Roach brings more than two decades of organizing for a media and technology ecosystem that serves all of us. She’s passionate about building capacity at the local, regional, and national level for more responsive institutions, policy, and business. She spent seven years directing public media and tech advocacy at a Seattle based social good tech company and in a mix of regional and national board roles with the Alliance for Community Media. Prior to that, she worked at public and community radio stations while organizing for media justice and policy reform.

Email Sabrina at [email protected]

Caitlin Schwartz (she/her)

Caitlin Schwartz (she/her)

Associate Director of Operations

Caitlin started her work fighting social and environmental injustices in 2010 when she joined AmeriCorps NCCC. During this year she completed humanity relief projects across the south, including fighting wildland fires! Since graduating from the program, Caitlin has continued to work with non-profits focusing on social issues while completing her degree in Psychology and Behavioral Neuroscience at The Ohio State University. Caitlin strives to utilize her management and non-profit experience to continue her service by working to assure all people have access to the jobs and knowledge provided by internet services.

Email Caitlin at [email protected]

Yvette Scorse (she/her)

Yvette Scorse (she/her)

Director of Communications

Yvette became passionate about digital equity during her six years as the communications director of Byte Back, where she led the Washington, DC-based organization’s branding, thought leadership, and media strategy. Previously, she worked with an LGBTQ youth capacity-building organization and taught English in Madrid for five years while doing freelance journalism. Yvette earned her bachelor’s in journalism and Spanish, summa cum laude, from the University of Arkansas. An active advocate for digital and IRL equity, Yvette also volunteers as co-chair of the Rainbow Youth Alliance advisory council in Maryland. In 2020, Yvette was named a DC RealLIST Connector by Technical.ly DC, and she was awarded a 2021 Queer Women of Washington Award by the Washington Blade and the Mayor’s Office on Woman’s Policy and Initiatives.

Email Yvette at [email protected]

Angela Siefer (she/her)

Angela Siefer (she/her)

Executive Director

Angela has been working in the field we now call digital inclusion since 1997. She has helped physically set up computer labs in underserved areas, managed broadband conferences, conducted research, managed digital inclusion programs, assisted with the Department of Commerce’s Broadband Adoption Toolkit, testified before Congress and more. In 2015, Angela helped found NDIA. Angela serves on the Board of Directors of the Schools, Health, & Libraries Broadband Coalition. Government Technology Magazine named Angela one of their Top 25 Doers, Dreams, and Drivers of 2019.

Email Angela at [email protected]

Kristi Zappie-Ferradino (she/her)

Kristi Zappie-Ferradino (she/her)

Director of Programs and Initiatives

A passionate mission-driven leader, Kristi has focused her career in the nonprofit sector building and leveraging resources to advance positive social change in the areas of literacy, youth mentoring, civic engagement, and most recently, digital inclusion. She has extensive expertise leading the development of programs and resources designed to improve program efficiency and strengthen local impact. Most recently, she has consulted with nonprofits around strategic planning, technology project management, and digital inclusion. She served as Program Director at the Urban Libraries Council and led the launch of a system to help libraries and local governments work together to achieve community goals and narrow the digital divide.

Email Kristi at [email protected]

NDIA Board of Directors

Laura Breeden, Digital Inclusion Advocate, NDIA Board Chair
Amina Fazlullah, Digital Equity Counsel, Common Sense, NDIA Board Vice-Chair
Luke Swarthout, Director of Policy, New York Public Library, NDIA Board Secretary
Elizabeth Lindsey, CEO, Urban Alliance, NDIA Board Treasurer

Carrie Coogan, Director of Public Affairs, Kansas City Public Library
John Windhausen, Executive Director, SHLB Coalition
Kami Griffiths, Executive Director, Community Technology Network
Susan Corbett, Director, National Digital Equity Center
Wanda Davis, Executive Director, Ashbury Senior Computer Community Center

Angela Siefer, Elizabeth Lindsey and Susan Corbett at Net Inclusion 2019.