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Training and Community Engagement Manager

Location: Remote – applicants may be located anywhere in the United States

Status: Full time

Job purpose:

The field of digital equity is experiencing unprecedented growth, and digital inclusion practitioners are in need of increased support from NDIA. This position is an incredible opportunity to strengthen local efforts resulting in increased digital equity.

The Training and Community Engagement Manager manages and implements strategies that encourage relationship building, partnerships, and resource sharing within NDIA’s community. This position is responsible for developing and providing training and presentations while also growing NDIA’s community.

Duties and Responsibilities:

  • Plans and implements strategic engagement activities and interaction with the NDIA community.
  • Manages the NDIA membership database, ensuring accuracy and completeness.
  • Works with NDIA staff to develop content and present NDIA trainings for the NDIA community and for select projects. Trainings will include “Digital Inclusion 101,”, “About NDIA,”, and “Digital Navigators.”.
  • Manages NDIA Working Groups for impact and efficiency in addition to summarizing and disseminating information learned from Working Groups.
  • Identifies and recruits new affiliates, subscribers, and partners.
  • Supports NDIA programs as needed.
  • Supports the preparation and execution of NDIA events.
  • Represents NDIA at conferences and community engagements.

Skills and Qualifications:

  • Strong presentation skills
  • Strong people, and relationship management, and community building skills
  • Ability to process and summarize information for a broad audience
  • Excellent content development skills including slides (Powerpoint and Google)
  • At least three years of experience in digital inclusion work
  • Excellent writing, communication, and presentation skills 
  • Able to work from home
  • Able to travel for work as required
  • Able to work independently and with limited oversight

Compensation and Benefits:

  • Annual Salary: $59,000-$69,000
  • Health Insurance Offer 
  • Flexible Work Schedule

In alignment with our values and commitment to equity, we place a strong emphasis on diversity, equity, and inclusion. We strongly encourage people of color to apply.

Digital Navigator Senior Project Manager

Location: Remote – applicants may be located anywhere in the United States

Status: Full time

Job purpose:

This position is an incredible opportunity for a highly motivated individual to increase equitable access and use of technology while developing highly sought-after expertise in the growing digital equity field. Building upon the Digital Navigator (DN) model developed by NDIA and a working group of digital inclusion practitioners, the Digital Navigator Senior Project Manager will be key to refining and strengthening this scalable model. Digital Navigators are trusted individuals trained to assess community members’ personal technology needs and guide them to appropriate resources and training so that they are equipped to participate fully in online activities.

The Project Manager will work closely with the NDIA team to evaluate and document impact and best practices and share through its network of partners and affiliates. A significant portion of the position will be to managing a national DN initiative. 

Duties and Responsibilities:

  • Develop knowledge and expertise in digital inclusion work. NDIA and partner organizations will provide training and guidance. 
  • Manage contracts and grants further defining the DN model through practical application. 
  • Disseminate the Digital Navigator model and lessons learned nationally. Lead development of resources and gathering of community-created resources to be made publicly available. 
  • Build and cultivate relationships with host organization grantees and partner organizations to ensure impactful participation in the program and adherence to grant goals and deliverables.
  • Work closely with NDIA project staff to develop support mechanisms for Digital Navigators and their host organizations. 
  • Lead the process to identify and recruit applicants in target areas to serve as host organizations.
  • Review host organization applications and make recommendations for selected organizations. 
  • Manage the relationships with the Special Project Managers at a partner organizations supporting the Tribal host organization grantees. 
  • Assist host organization grantees with recruitment, interviews, and the selection of Digital Navigators. 
  • Support host organizations and Digital Navigators through site visits, virtual communication, and online meetings. 
  • Assist host organizations to identify existing local digital inclusion resources and gap areas. 
  • Coach Digital Navigator host organizations to research and work with local digital inclusion partners.
  • Participate in regional meetings and national conferences. 
  • Continually improve project processes and management.

Skills and Qualifications:

  • Ability to support local programs while also partnering with national organizations.
  • Ability to learn a new field and share out those learnings. 
  • Minimum of three years experience in regional or national project management. 
  • Ability to support partners in different localities with dexterity.
  • Ability to adapt to unexpected situations, navigate difficult conversations, and adapt to rapid changes.
  • Understanding of data collection, management, and analysis.
  • Strong partnership management skills to include the ability to develop, cultivate, and manage partner relationships. 
  • Ability to communicate project impacts, best practices, challenges, and lessons learned with a variety of audiences.
  • Strong public speaking skills with the ability to give presentations and effectively communicate the goals and objectives of the program and promote digital equity.
  • Excellent self-organization and cultural competency. 
  • Excellent telephone and online communication skills, including the ability to establish trust with partners of varied and diverse backgrounds. 
  • Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner. 
  • Ability to work from home
  • Ability to travel for work
  • Ability to work independently and with limited oversight

Compensation and Benefits:

  • Annual Salary: $77,000 – $86,000
  • Health Insurance Offer 
  • Flexible Work Schedule 

In alignment with our values and commitment to equity, we place a strong emphasis on diversity, equity, and inclusion. We strongly encourage people of color to apply.