Join Our Team

Policy Manager

The National Digital Inclusion Alliance (NDIA) is seeking an enthusiastic and qualified Policy Manager (or Associate) to help lead NDIA’s expanding portfolio of state support projects and federal policy initiatives. A strong candidate will possess the right combination of digital inclusion expertise, creativity, a collaborative spirit, and self-motivation; and will have a passion for advancing digital equity policy at the federal, state and local level and supporting state governments as they implement the Infrastructure Investment and Jobs Act. 

Strong candidates who meet some but not all of the skill or experience qualifications for the Policy Manager are encouraged to apply and may be considered for a Policy Associate position. 

Duties and Responsibilities:

  • Assists in the development of toolkits, guides, templates, and written support materials for state governments and digital equity leaders.
  • Supports the policy director in developing and conducting trainings, presentations, webinars, and workshops for state governments.
  • Assists with drafting public comments for submission to federal agencies.
  • Researches state and federal policies.
  • Provides analysis and summarizes federal and state policies for NDIA community in a variety of formats including but not limited to blog posts and presentations.
  • Responds to NDIA affiliate requests for guidance and information about state and federal policy activities
  • Represents NDIA in meetings, presentations, and conferences both remotely and in-person.
  • Assists with staffing of events including the annual Net Inclusion Conference as requested.
  • Assists policy director with administrative tasks such as drafting agendas and scheduling meetings and other tasks as needed.

Requirements

  • Excellent written and verbal communication skills.
  • Project management experience, including experience planning programs and projects from start to completion, delegating tasks, setting deadlines and milestones.
  • Excellent organizational skills and strong attention to detail.
  • Easily adapts to a dynamic, fast-paced work environment.
  • Expert self-starter who can work independently and collaboratively.
  • An innovative mindset with great problem-solving abilities.
  • Strong analytical skills.
  • Strong collaborator and team player.
  • Self-motivator
  • Avid learner who is eager to gain new knowledge and skills.
  • Commitment to advancing diversity, equity, and inclusion in all aspects of work.

Additional Desired Skills (like-to-haves):

  • Public sector work experience or experience partnering with government agencies
  • Experience managing digital equity work, or experience serving in a leadership role with a digital inclusion coalition

Compensation and Benefits:

  • Annual Salary: 
    Policy Manager – $69,000 – $83,000
    Policy Associate – $48,000 – $63,000
  • Health Insurance Offer
  • Flexible Work Schedule
  • 401k With Employer Matching Contribution

One of the digital inclusion field’s greatest strengths is the diversity of those doing the work and of the people we serve, and to best support the field, NDIA strives to reflect that diversity. Our work is made better when our team can draw on a wide range of personal experiences and backgrounds, and when each member is open to learning from the experiences of others, both internally and externally.

Program Manager

The National Digital Inclusion Alliance (NDIA) is seeking an enthusiastic and qualified Program Manager to help lead NDIA’s work supporting local organizations and affiliates, including digital inclusion coalitions, local and regional governments, and community-based organizations. A strong candidate will possess the right combination of practical expertise, creativity, a collaborative spirit, and self-motivation; and will have a passion for the unique role that local organizations and collaborations play in advancing digital inclusion efforts, with a particular focus on promoting racial and social equity.

In-depth familiarity with digital inclusion strategies and programs, and a solid understanding of the dynamics and roles played by key entities in digital equity work in communities (e.g., local governments, libraries, ISPs, nonprofit service providers) are a must. An ability to gather information, identify promising approaches and best practices across communities, and translate them into tools and guidance for practitioners is critical for this role. Hands-on experience building and sustaining local collaborations and partnerships is also ideal.

Strong candidates who meet some but not all of the skill or experience qualifications for the Program Manager position are encouraged to apply and may be considered for a Program Associate position.

Duties and Responsibilities:

  • Serve as project lead for NDIA projects – including developing and managing project scopes and schedules, ensuring deadlines and deliverable commitments are met, managing project work and delegating tasks to team members as needed.
  • Create tools and resources to support digital inclusion practitioners, including guidance documents, toolkits, and training materials.
  • With the Director of Research & Programs and other key NDIA team members, develop and advance NDIA’s strategy to support local governments and coalitions.
  • Serve as a key point of contact and expertise for NDIA’s work with local governments and coalitions, including leading working groups, delivering presentations and training, and responding to affiliate requests for guidance and information.
  • Provide writing, data collection, and other support as needed to team members for NDIA projects, publications, presentations, and proposals.
  • Represent NDIA in meetings, presentations, and conferences both remotely and in-person.
  • Communicate about projects, publications, and other work to the NDIA community through various methods including blog posts, listserv emails, webinars, and developing website content as needed.
  • Assist with staffing of events including the annual Net Inclusion Conference as requested.
  • Assist with other tasks as needed.

Requirements
Required Qualifications:

  • Proven experience as program manager, including experience planning programs and projects from start to completion, delegating tasks, setting deadlines and milestones.
  • Expertise in convening, stakeholder engagement, and group facilitation
  • Demonstrated process-oriented approach to work, and an ability to bring clarity and direction to ambiguous assignments
  • Good organizational, leadership, and communication skills and a positive approach to working with peers and external partners
  • Expert self starter who can work independently and collaboratively.
  • Excellent written and verbal communication skills
    Commitment to advancing diversity, equity, and inclusion in all aspects of work

Additional Desired Skills:

  • Public sector work experience with direct responsibility for digital equity work, or experience serving in a leadership role with a digital inclusion coalition
  • Experience with process development, program evaluation, and impact measurement methods (e.g., logic models, theory of change, design thinking)
  • Familiarity gathering and working with qualitative and quantitative digital inclusion data

Compensation and Benefits:

  • Annual Salary:
    Program Manager – $69,000 – $83,000;
    Program Associate – $48,000-$63,000
  • Health Insurance Offer
  • 401k With Employer Matching Contribution
    Flexible Work Schedule

One of the digital inclusion field’s greatest strengths is the diversity of those doing the work and of the people we serve, and to best support the field, NDIA strives to reflect that diversity. Our work is made better when our team can draw on a wide range of personal experiences and backgrounds, and when each member is open to learning from the experiences of others, both internally and externally.

Research & Data Manager

The National Digital Inclusion Alliance (NDIA) is seeking an enthusiastic and qualified Research & Data Manager to help lead NDIA’s expanding portfolio of research and data work. A strong candidate will possess the right combination of technical expertise, creativity, a collaborative spirit, and self-motivation; and will have a passion for using data to understand and support digital inclusion efforts, with a particular focus on promoting racial and social equity.

Comfort with gathering, manipulating, and drawing insights from a wide range of datasets and formats is a must. NDIA’s research and data work is rooted in practical applications, and directly supports policy recommendations, advocacy, and the development of resources for digital inclusion practitioners, making the ability to contextualize and communicate findings critical to the role. 

Increasingly, our work incorporates the development of online tools to effectively deliver information and resources to our audiences, so experience creating online data resources, web development, and data visualization tools is also ideal. 

Strong candidates who meet some but not all of the skill or experience qualifications for the Research & Data Manager position are encouraged to apply and may be considered for a Research & Data Associate position. 

Duties and Responsibilities:

  • Serve as project lead for NDIA research and data projects – including developing and managing project scopes and schedules, ensuring deadlines and deliverable commitments are met, managing project work and delegating tasks to team members as needed.
  • Maintain and build-out NDIA’s internal and publicly-facing data resources, including data collection, organization, analysis, and communication of key findings.
  • With the Director of Research & Programs, develop and implement NDIA’s research agenda.
  • Provide data collection, analysis, and visualization support to team members for NDIA projects, publications, presentations, and proposals.
  • Remain current with the growing body of digital inclusion data and research; and develop new data analyses and research methods to inform the work of digital inclusion practitioners, policymakers, and funders.
  • Represent NDIA in meetings, presentations, and conferences both remotely and in-person.
  • Create resources to facilitate data collection and research by digital inclusion practitioners and community-based organizations.
  • Respond to NDIA affiliate requests for guidance and information about digital inclusion data and research.
  • Communicate about digital inclusion data and research to the NDIA community through various methods including blog posts, listserv emails, webinars, and developing website content as needed.
  • Assist with staffing of events including the annual Net Inclusion Conference as requested.
  • Assist with other tasks as needed.
Requirements
  • Proven experience as program manager, including experience planning programs and projects from start to completion, delegating tasks, setting deadlines and milestones.
  • Experience applying a range of statistical analyses to practical decision-making contexts
  • Coding skills for data collection, processing, analysis, and visualization (e.g., Python, R)
  • Experience with ESRI ArcGIS software, geospatial data, and web-mapping platforms (e.g., ArcPro, ArcGIS Online, ArcGIS, file geodatabases)
  • Strong knowledge of quantitative and qualitative data collection and analysis methods
  • Excellent analytical/problem solving skills and genuine enthusiasm about pushing technical limits and finding creative solutions
  • Demonstrated process-oriented approach to work, and an ability to bring clarity and direction to ambiguous assignments
  • Good organizational, leadership, and communication skills and a positive approach to working with peers and external partners
  • Expert self starter who can work independently and collaboratively.
  • Excellent written and verbal communication skills
  • Commitment to advancing diversity, equity, and inclusion in all aspects of work

Additional Desired Skills (like-to-haves):

  • Prior work experience in digital inclusion research and data analysis
  • Proven experience as program manager or other managerial position
  • Knowledge of web-based data visualization tools (e.g., Tableau, PowerBI, D3, Google Charts) and data visualization design principles
  • Experience developing and maintaining cloud-based data management systems

Compensation and Benefits:

  • Annual Salary:
    Research & Data Manager – $69,000 – $83,000;
    Research & Data Associate – $48,000-$63,000
  • Health Insurance Offer
  • 401k With Employer Matching Contribution
  • Flexible Work Schedule

One of the digital inclusion field’s greatest strengths is the diversity of those doing the work and of the people we serve, and to best support the field, NDIA strives to reflect that diversity. Our work is made better when our team can draw on a wide range of personal experiences and backgrounds, and when each member is open to learning from the experiences of others, both internally and externally.