Join Our Team

Join Our Team!

NDIA is currently looking to add to our growing team! Please see each listing below for job descriptions, requirements, and compensation. If you are interested in applying, please use the button at the bottom of this page to submit your resume and cover letter! 

Digital Marketing Coordinator

Description

The National Digital Inclusion Alliance (NDIA) is seeking an enthusiastic and qualified Digital Marketing Coordinator to join our communications team. The digital equity movement is rapidly growing, and you will be key to raising awareness, guiding the messaging and look of the movement, and helping. 

The Digital Marketing Coordinator will work closely with the Communications Director, managing content creation and various digital media platforms to promote NDIA, our community’s work, policy priorities, and digital equity as a movement. Creativity, passion, and efficiency are a must for this position, as is the ability to work with diverse populations and apply a lens of diversity, equity, and inclusion. The ideal candidate will successfully work with the NDIA team and community to create original written and visual content while consistently representing NDIA’s brand. 

About NDIA

NDIA advances digital equity by supporting community programs and equipping policymakers to act. We believe that everyone has the opportunity to use technology to live, learn, work, and thrive. NDIA occupies a unique role, leading a strong digital inclusion community network of organizations from across the country – the heroes advancing digital equity on the ground. As a leading organization with a fabulous reputation, the NDIA team is committed to reflecting and representing the perspectives and interests of local digital inclusion practitioners and advocates while operating with an understanding of the historical and political landscapes in which our affiliates operate. The NDIA team considers the complexities of telecommunications regulation, the evolving technologies and tools involved, evolving research and data, and most importantly focusing on equity for underserved communities facing barriers to thriving in the current digital world.

Duties and Responsibilities

  • Write and edit content, including social media posts, blogs, community stories, listserv posts, email marketing, and other messaging announcing NDIA initiatives and resources
  • Know, use, and help reinforce NDIA’s brand standards and personality, along with editorial rules, based primarily on the Chicago Manual of Style and leading progressive style guides 
  • Manage NDIA’s regular social media presence, including tailoring content for multiple platforms – currently, Facebook, Twitter (X), Instagram, and LinkedIn – and engaging our audiences 
  • Design visual assets (graphics, infographics, GIFs, video, etc.) for digital use and occasionally for in-person/print use
  • Play a key role in coordinating NDIA’s website refresh and rollout. Note: NDIA is working with an outside vendor on website design and development. This project is launching in September 2023 and will run about nine months.
  • Oversee the daily management of NDIA’s WordPress website, digitalinclusion.org, and its blog – ensuring excellent ongoing visual design on the site, along with writing, editing, and working with members of the NDIA team to produce effective content
  • Collaborate with the Communications Director, working together as a productive, creative team to deliver wonderful communications products that advance NDIA’s mission
  • Work closely with the NDIA team to help their awesome work come to life, appeal to target audiences, and be utilized to the max  

Requirements

  • 2-3 years of demonstrated experience in digital content creation, social media marketing, communications, and/or graphic design 
  • Adept at creating excellent written and visual content that is clear, effective, and moving 
  • Excellent writing and editing skills
  • Experience with digital marketing and visual software and platforms and/or the ability to learn quickly. Platforms include: Google Suite, WordPress, MailChimp, Canva, Buffer social media scheduling, Adobe Creative Suite, and YouTube 
  • Ability to perform well in a flexible and fast work environment. You must manage your time, prioritize tasks, and make progress on multiple ongoing projects 
  • Ability to work remotely and work well both independently and as a member of our three-person portfolio and greater NDIA team (about 20 people)
  • Enthusiasm for NDIA’s mission, ability to learn about digital inclusion as a subject area, and desire to connect with our community 

Additional Desired (Not Required) Skills

  • Video/audio production and editing experience
  • Experience creating digital assets that follow best practices for accessibility
  • Experience with mission-driven nonprofit/advocacy work
  • Understanding of digital inclusion and experience in the field

Occasional Travel

For this position, you can expect to travel occasionally (about five times per year) within the United States. Trips usually include an annual staff retreat, annual portfolio/team retreat, annual Net Inclusion conference.

Compensation and Benefits

  • Annual Salary: $55,000 – $64,000
  • Insurance package including health, vision, dental, and life insurance
  • 401k with Employer Matching Contribution
  • Flexible Work Schedule
  • Paid Time Off & Paid Holidays
  • Technology Stipend 

One of the greatest strengths of the digital inclusion field is the diversity of those doing the work and the people we serve. NDIA strives to reflect and support that diversity. Our work is made better when our team can draw on a wide range of personal experiences and backgrounds and when each team member is open to learning from the experiences of others, both internally and externally. 

Senior Data & Research Manager

Description

The National Digital Inclusion Alliance (NDIA) is seeking an enthusiastic and qualified Senior Data & Research Manager to help lead NDIA’s expanding portfolio of research and data work. A strong candidate will possess the right combination of technical expertise, creativity, a collaborative spirit, and self-motivation; and will have a passion for using their research expertise to understand and support digital inclusion efforts, with a particular focus on promoting racial and social equity.

Comfort designing and leading mixed-methods research projects is a must. More specifically, experience conducting community based participatory research and the ability to work seamlessly with lived experience experts are mandatory. The ideal candidate for this position will also be comfortable facilitating training and workshops for audiences from diverse backgrounds, disciplines, and levels of experience. NDIA’s research and data work is rooted in practical applications, and directly supports policy recommendations, advocacy, and the development of resources for digital inclusion practitioners, making the ability to contextualize and communicate findings critical to the role. 

Increasingly, our work involves drawing insights from a range of data sources and the development of online tools to effectively deliver information to our audiences, so experience conducting statistical analyses, creating and managing online data resources, and using data visualization tools is also ideal. 

Strong candidates who meet some but not all of the skill or experience qualifications for the Senior Data & Research Manager position are encouraged to apply and may be considered for a Research Manager position. 

About NDIA

National Digital Inclusion Alliance (NDIA) advances digital equity by supporting community programs and equipping policymakers to act. We represent and support more than 1,400 US organizations working for affordable broadband, access to devices, and digital skills training and support. 

Since 2015, NDIA has led and built the digital equity community throughout the US, and in turn, created a growing movement. NDIA supports digital inclusion practitioners with networking and community building, platforms to establish and share best practices, guidebooks, and tools that establish standards for digital inclusion programming.

NDIA continues to expand the digital inclusion field and increase awareness of the digital divide, prioritizing communities and populations that have been most impacted, including Black people, Indigenous people, and other people of color, women, older adults, and people with disabilities. 

Our team members share a commitment to NDIA’s nonprofit mission. We understand the impact our work has in communities around the country. We bring our skill sets, can-do attitudes, and a sense of team to our everyday work of increasing access to and use of technology. NDIA team members are spread across the United States, and we all work from home. If what you read speaks to you, apply to become part of the NDIA team.

Duties and Responsibilities

  • Serve as project lead for NDIA research and data projects – including developing and managing project scopes and schedules, ensuring deadlines and deliverable commitments are met, managing project work and delegating tasks to team members as needed.
  • With the Director of Research & Programs, develop and implement NDIA’s research agenda.
  • With other members of the data and research team, maintain and build-out NDIA’s internal and publicly-facing data and research resources, including data collection, organization, analysis, and communication of key findings.
  • Support team members with instrument design, data collection, analysis, and visualization for NDIA projects, publications, presentations, and proposals.
  • Remain current with the growing body of digital inclusion data and research; and develop new data analyses and research methods to inform the work of digital inclusion practitioners, policymakers, and funders.
  • Represent NDIA in meetings, presentations, and conferences both remotely and in-person.
  • Create resources to facilitate data collection and research by digital inclusion practitioners and community-based organizations.
  • Respond to NDIA affiliate requests for guidance and information about digital inclusion data and research.
  • Communicate about digital inclusion data and research to the NDIA community through various methods including blog posts, listserv emails, webinars, and developing website content as needed.
  • Assist with staffing of events, including the annual Net Inclusion Conference and Digital Inclusion Week.
  • Assist with other tasks as needed.
Requirements
  • 4 – 7 years of experience working in a community research capacity.
  • Proven experience as research project manager, including project scoping and design,  managing projects from start to completion, delegating tasks, and meeting deadlines and milestones.
  • Expertise in designing and implementing quantitative and qualitative data collection and analysis methods.
  • Comfort facilitating data collection, training, and conversations (remote and in-person) with diverse audiences, including subject-matter experts, lived experience experts, practitioners, and community leaders.
  • Experience applying a range of statistical analyses to practical decision-making contexts
  • Excellent analytical/problem solving skills and genuine enthusiasm about pushing technical limits and finding creative solutions
  • Demonstrated process-oriented approach to work, and an ability to bring clarity and direction to ambiguous assignments
  • Good organizational, leadership, and communication skills and a positive approach to working with peers and external partners
  • Expert self starter who can work independently and collaboratively.
  • Excellent written and verbal communication skills
  • Commitment to advancing diversity, equity, and inclusion in all aspects of work
Additional Desired Skills
  • Prior work experience in digital inclusion research and data analysis
  • Coding skills for data collection, processing, analysis, and visualization (e.g., Python, R)
  • Experience with ESRI ArcGIS software, geospatial data, and web-mapping platforms (e.g., ArcPro, ArcGIS Online, ArcGIS, file geodatabases)
  • Knowledge of web-based data visualization tools (e.g., Tableau, PowerBI, D3, Google Charts) and data visualization design principles
  • Experience developing and maintaining cloud-based data management systems
  • Proven success at pursuing grants or other funding support for research projects

Compensation and Benefits

  • Annual Salary: $78,000 – $90,000
  • Insurance package including health, vision, dental, and life insurance
  • 401k with Employer Matching Contribution
  • Flexible Work Schedule
  • Paid Time Off & Paid Holidays
  • Technology Stipend 

One of the greatest strengths of the digital inclusion field is the diversity of those doing the work and the people we serve. NDIA strives to reflect and support that diversity. Our work is made better when our team can draw on a wide range of personal experiences and backgrounds and when each team member is open to learning from the experiences of others, both internally and externally. 

Senior Policy Manager

Senior Policy Manager

Description
The National Digital Inclusion Alliance (NDIA) seeks an enthusiastic and qualified Senior Policy Manager to help lead NDIA’s expanding portfolio of state support projects and federal policy initiatives. A strong candidate will possess the right combination of digital inclusion expertise, creativity, a collaborative spirit, and self-motivation; and will have a passion for advancing digital equity policy at the federal, state and local levels. This position requires experience in program and project management, a comprehensive understanding of current digital inclusion initiatives, and impeccable writing skills. Please include a cover letter and writing sample when submitting your resume. 

Who We Are

National Digital Inclusion Alliance (NDIA) advances digital equity by supporting community programs and equipping policymakers to act. We represent and support more than 1,000 US organizations working for affordable broadband, access to devices, and digital skills training and support.

Since 2015, NDIA has led and built the digital equity community throughout the US, and in turn, created a growing movement. NDIA supports digital inclusion practitioners with networking and community building, platforms to establish and share best practices, guidebooks, and tools that establish standards for digital inclusion programming. NDIA continues to expand the digital inclusion field and increase awareness of the digital divide, prioritizing communities and populations that have been most impacted, including Black people, Indigenous people, and other people of color, women, older adults, and people with disabilities.

Our team members share a commitment to NDIA’s nonprofit mission. We understand the impact our work has in communities around the country. We bring our skill sets, can-do attitudes, and a sense of team to our everyday work of increasing access to and use of technology. NDIA team members are spread across the United States, and we all work from home. If what you read speaks to you, apply to become part of the NDIA team.

Requirements
  • 4 – 7 years of relevant work experience.
  • Excellent written and verbal communication skills.
  • Familiarity with the current state of digital inclusion policy landscape, including extensive knowledge of the Digital Equity Act, Affordable Connectivity Program and other federal and state digital equity and broadband policies.
  • Project management experience, including experience planning programs and projects from start to completion, delegating tasks, setting deadlines and milestones.
  • Excellent organizational skills and strong attention to detail.
  • Easily adapts to a dynamic, fast-paced work environment.
  • Expert self-starter who can work independently and collaboratively in a remote team environment
  • An innovative mindset with great problem-solving abilities.
  • Strong analytical skills.
  • Strong collaborator and team player.
  • Self-motivator
  • Commitment to advancing diversity, equity, and inclusion in all aspects of work.

Duties and Responsibilities

  • Creation of guides, templates, and written support materials for state governments and digital equity leaders.
  • Develops and conducts training, presentations, webinars, and workshops for local and state governments.
  • Drafts public comments for submission to federal agencies.
  • Researches state and federal policies.
  • Provides analysis and summarizes federal and state policies for the NDIA community in a variety of formats, including but not limited to blog posts,presentations, and workshops.
  • Responds to NDIA affiliate requests for guidance and information about state and federal policy activities.
  • Represents NDIA in meetings, presentations, and conferences both remotely and in-person.
  • Assists with staffing of events including the annual Net Inclusion Conference as requested.
  • Assists policy director with administrative tasks such as drafting agendas and scheduling meetings and other tasks as needed.
  • Approximately 15-30% travel

Additional Desired Skills

  • Public sector work experience or experience partnering with government agencies
  • Experience managing digital equity work, or experience serving in a leadership role with a digital inclusion coalition

Compensation and Benefits

  • Annual Salary: $78,000 – $90,000
  • Insurance package including health, vision, dental, and life insurance
  • 401k with Employer Matching Contribution
  • Flexible Work Schedule
  • Paid Time Off & Paid Holidays
  • Technology Stipend

One of the greatest strengths of the digital inclusion field is the diversity of those doing the work and the people we serve. NDIA strives to reflect and support that diversity. Our work is made better when our team can draw on a wide range of personal experiences and backgrounds and when each team member is open to learning from the experiences of others, both internally and externally.