Program Manager – Digital Engagement

National Church Residences’ Project Manager – Resident Digital Engagement has the responsibility to effectively provide leadership, support and guidance to launch an Affordable Housing internet connectivity initiative that addresses employee productivity, education, engagement, and empowerment as well as resident access to social determinants of health.

ESSENTIAL FUNCTIONS

• Engage with various partners both inside and outside of the organization to fund, execute and support the introduction and integration of Digital Engagement to residents and staff across the organization within guidelines of HUD and/or other funders.
• Seek opportunities to increase the number of seniors served who have quality, affordable internet access especially through the recently launched Affordable Connectivity Program (ACP).
• Coordinate resources to provide education, application assistance, and choice of providers for eligible seniors with programs such as ACP.
  Increase self-directed access to many of the social determinants of health (SDoH), such as access to healthcare, socialization etc.  that are rapidly becoming available through technology.
• Maintain database of key partners and contacts.
• Design and implement a process to bring digital engagement to scale at National Church Residences affordable housing campuses. Process to include tools such as self-directed playbooks for staff as well as data collection of satisfaction and participation.
• Provide consultation or expert advice to organization management.
• Plan long- or short-term business objectives.
• Conduct market research on behalf of the organization.
• Make recommendations regarding organization strategy and business planning that is routinely adopted by the organization’s management.
• Engage with various partners both inside and outside of the organization to fund, execute and support the introduction and integration of Digital Engagement to residents and staff across the organization.
• Performs other duties as assigned including special assignments and tasks for the organization.
• Perform mostly office or non-manual work.
• Perform operational or administrative work directly related to running or managing the organization’s business operations.