The toolkit offers a case study of successful implementation of Digital Navigators in a public library setting at the Salt Lake City Public Library, delivered

One-pager on how the digital navigator model works.

One-pager on where digital navigators are placed in the community.

A description of the steps in the digital navigator process using the template forms.

This survey should be completed by a community member at the completion of their final interaction or it should be sent to them (via email

The purpose of this form is to get a general idea of a community member’s comfort with technology and to measure any change in their

To be completed during or immediately after every appointment with a community member, including following the initial intake appointment, to record details of the interaction.

Use this form to collect general information about the community member and their needs. Adapt to the needs of your program.

These standards, developed by the NDIA community, provide guidance to programs as they work to apply the digital navigator model to their community.

A template job description for a digital navigator, developed by the NDIA community. Available in both English and Spanish.